IT FAQ

Before submitting a service request please browse the frequently asked questions (FAQ) as many common issues are covered here. If you have a suggestion for additional topics to be added to the FAQ or you do not find the answer to your question please submit a service request and we will contact you as soon as possible.

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Adobe PDF: Can I create a PDF from my Word document? How?

How do I create a Abobe PDF document?

What do I use to open a PDF file?
All FAQ: AAA - Other FAQ articles

Banner Password Requirements

BannerWeb Training Videos

Blocked websites

Can I create a PDF from my Word document? How?

Can I create filters to delete SPAM?

Cannot access wireless after installing IE7

Centenary Network Outage

Configure my.centenary.edu on...

Copy a distribution list that someone else has created

Email continuity during power outage.

Export Blackboard Course

Global Outlook Features

How can I stop IE7 or FF from storing passwords?

How do I access my voicemail account from off-campus?

How do I add an account for mail merge?

How do I add an appointment to someone elses calendar?

How do I archive email in Outlook?

How do I backup my my.centenary.edu calendar?

How do I change my email password?

How do I change my IE homepage?

How do I change permissions on my calendar?

How do I check for wireless networks on campus?

How do I check permissions on my calendar?

How do I clear my browing history, cache, & passwords in Firefox?

How do I clear my browing history, cache, & passwords in IE7?

How do I clear my Java cache?

How do I configure email access for employee email?

How do I copy a distribution list to another computer?

How do I create a Abobe PDF document?

How do I create a bookmark in Firefox?

How do I create a bookmark in Internet Explorer?

How do I create a desktop shortcut to a website in Firefox?

How do I create a desktop shortcut to a website in Internet Explorer?

How do I create a distribution list (Outlook)?

How do I create rules in Outlook?

How do I dial off campus?

How do I export my address book from Outlook Express?

How do I find an email in Outlook?

How do I forward my calls to another phone?

How do I forward my email?

How do I get email on my Blackberry?

How do I get my mail off campus?

How do I get reminders from group calendars?

How do I get/I forgot my long distance code?

How do I import or export Favorites from Internet Explorer?

How do I make a conference call?

How do I make appointments private?

How do I make Internet Explorer the default browser?

How do I make Outlook Work Online / Offline?

How do I open a shared calendar?

How do I open another person's inbox?

How do I operate features on my phone?

How do I put my information at the bottom of my email?

How do I remove temporary files to speed up my computer?

How do I scan a document to an email address?

How do I scan my computer for virus / spyware / malware?

How do I setup employee email in my computer?

How do I setup employee email on my device (iPhone/Android/iPad)?

How do I setup my employee account in Outlook?

How do I setup my voice mail?

How do I share my calendar?

How do I subscribe to CampusConnect?

How to add a Public Folder in Office 365 web.

How to allow self enrollment in Blackboard?

How to backup Windows XP.

How to redirect 'My Documents' Windows 7.

How to view a Public Folder in Outlook

I can't connect to the Internet.

I can't see the display on my phone. What do I do?

I need to register for Resnet.

I want to setup an Out-of-Office message.

I'm getting an error message when I use my email.

I'm unable to access my email account.

I've forgotten my PIN.

Importing or Exporting course data from or to another course

Internet Explorer 8 - Clearing Saved Passwords and Form Data

Internet Explorer 9, 10, 11 - Clearing Cache and Cookies

Messages are getting stuck in the Outbox

My browser doesn't work with BannerWeb.

My class isn't showing up in Blackboard

My Internet connection is slow!

My Mac won't connect to ResNet.

My mobile device won't sync, what can I do?

My phone is not getting any mail, what shoud I do?

My phone keeps asking for my password...

My PIN has expired.

My sound isn't working on my PC

My V-MAIL button is not working.

My voicemail isn't working / doesn't pick up

Ontime permission

Other BannerWeb problems, including account locked out

School Dude

Sound in the Whited Room isn't working

What are signs of a spyware infection?

What are the calendar permisson levels?

What can I do about pop-ups?

What do I use to open a PDF file?

What is my wireless username & password?

When I use Internet Explorer, I get "Page Cannot Be Displayed" error.

Where are my folders?

Where is wireless located on campus?

Where should I save all my data?

Which of my passwords are the same?
Audio Issues: My sound isn't working on my PC

Sound in the Whited Room isn't working
BannerWeb / BannerINB: Banner Password Requirements

Banner session is slow or freezes. Why?

BannerWeb Training Videos

How do I add Banner to the Pop-up Blocker allowed sites?

How do I clear my Java cache?

How do I create a shortcut to Banner?

I've forgotten my PIN.

My browser doesn't work with BannerWeb.

My PIN has expired.

Other BannerWeb problems, including account locked out

The Banner menu bar isn't working on my second monitor.
Blackboard (Faculty): Export Blackboard Course

How can I create an account for Blackboard?

How to allow self enrollment in Blackboard?

Importing or Exporting course data from or to another course
Blackboard (Student): How can I create an account for Blackboard?

How do I login to Blackboard?

My class isn't showing up in Blackboard
Cable TV: Fuzzy/Snowy or no reception on my TV?

Not getting all my cable channels on my TV?
Canvas: How to do get the Canvas iOS/Android app to work?
Connectivity - wired or wireless: Cannot access wireless after installing IE7

Centenary Network Outage

How do I check for wireless networks on campus?

I can't connect to the Internet.

My Mac won't connect to ResNet.

What is my wireless username & password?

Where is wireless located on campus?

Which of my passwords are the same?
Copier/Scanner: How do I scan a document to an email address?
Data Manipulation: How do I back up my data?

How do I burn a CD?

How to backup Windows XP.

How to redirect 'My Documents' Windows 7.

Where should I save all my data?
Desk Phone: How do I access my voicemail account from off-campus?

How do I check my voicemail?

How do I dial off campus?

How do I forward my calls to another phone?

How do I get/I forgot my long distance code?

How do I make a conference call?

How do I operate features on my phone?

How do I setup my voice mail?

I can't receive calls from off campus.

I can't see the display on my phone. What do I do?

My V-MAIL button is not working.

My voicemail isn't working / doesn't pick up

Supported mobile device list
Email for Employees: Blocked websites

Can I create filters to delete SPAM?

Copy a distribution list that someone else has created

Email continuity during power outage.

Global Outlook Features

How do I add an account for mail merge?

How do I add an appointment to someone elses calendar?

How do I archive email in Outlook?

How do I change permissions on my calendar?

How do I check permissions on my calendar?

How do I configure email access for employee email?

How do I copy a distribution list to another computer?

How do I create a distribution list (Outlook)?

How do I create rules in Outlook?

How do I find an email in Outlook?

How do I get my mail off campus?

How do I get reminders from group calendars?

How do I make appointments private?

How do I make Outlook Work Online / Offline?

How do I open a shared calendar?

How do I open another person's inbox?

How do I put my information at the bottom of my email?

How do I setup employee email in my computer?

How do I setup employee email on my device (iPhone/Android/iPad)?

How do I setup my employee account in Outlook?

How do I share my calendar?

How do I subscribe to CampusConnect?

How to add a Public Folder in Office 365 web.

I want to setup an Out-of-Office message.

I'm getting an error message when I use my email.

Messages are getting stuck in the Outbox

My phone is not getting any mail, what shoud I do?

My phone keeps asking for my password...

Supported mobile device list

What are the calendar permisson levels?

Which of my passwords are the same?
Email for Students: Configure my.centenary.edu on...

How do I backup my my.centenary.edu calendar?

How do I change my email password?

How do I export my address book from Outlook Express?

How do I forward my email?

I'm unable to access my email account.
General PC Maintenance: How do I check for and install Windows updates?

How do I clear my browing history, cache, & passwords in IE7?

How do I remove temporary files to speed up my computer?

How to backup Windows XP.

How to redirect 'My Documents' Windows 7.

My Internet connection is slow!
Internet Explorer & Firefox: Cannot access wireless after installing IE7

How can I stop IE7 or FF from storing passwords?

How do I change my IE homepage?

How do I clear my browing history, cache, & passwords in Firefox?

How do I clear my browing history, cache, & passwords in IE7?

How do I clear my Java cache?

How do I create a bookmark in Firefox?

How do I create a bookmark in Internet Explorer?

How do I create a desktop shortcut to a website in Firefox?

How do I create a desktop shortcut to a website in Internet Explorer?

How do I import or export Favorites from Internet Explorer?

How do I make Internet Explorer the default browser?

I can't connect to the Internet.

Internet Explorer 8 - Clearing Saved Passwords and Form Data

Internet Explorer 9, 10, 11 - Clearing Cache and Cookies

My browser doesn't work with BannerWeb.

My Internet connection is slow!

What are signs of a spyware infection?

What can I do about pop-ups?

When I use Internet Explorer, I get "Page Cannot Be Displayed" error.
Mobile Device - Smartphone: Configure my.centenary.edu on...

How do I get email on my Blackberry?

How do I setup employee email on my device (iPhone/Android/iPad)?

How do I setup my PALM Smartphone (Treo, etc.)

My mobile device won't sync, what can I do?

My phone is not getting any mail, what shoud I do?

My phone keeps asking for my password...

Supported mobile device list
Office 365: How to add a Public Folder in Office 365 web.

How to view a Public Folder in Outlook

Where are my folders?
Outlook: Global Outlook Features

How do I add an account for mail merge?

How do I archive email in Outlook?

How do I check permissions on my calendar?

How do I create rules in Outlook?

How do I find an email in Outlook?

How do I open a shared calendar?

How do I share my calendar?

How to view a Public Folder in Outlook
Resnet: Configure my.centenary.edu on...

I can't connect to the Internet.

I can't receive calls from off campus.

I need to register for Resnet.

I'm unable to access my email account.

My Mac won't connect to ResNet.

What are signs of a spyware infection?
Spyware/Virus: How do I scan my computer for virus / spyware / malware?

How to stop computer viruses

I can't connect to the Internet.

My Internet connection is slow!

What are signs of a spyware infection?

What can I do about pop-ups?

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